Privacy policy

Account details you give us when you register: your name, email address, institution, institution type, and professional credential.

Order details: the compounds ordered, shipping and billing addresses, and the payment reference used to match your transfer.

Messages you send us through the contact form or by email.

Usage data collected automatically: pages viewed, products added to an order, device and browser type, and approximate location derived from your IP address.

We do not take card or bank details on this site. Payment is by Zelle, sent from your own banking app; we see only the transfer that arrives and the name and reference attached to it.

To verify eligibility for an account, fulfil and ship orders, match payments to orders, and send order and shipping notices.

To answer enquiries and provide account support.

To understand how the site is used and improve it.

To meet legal, tax, and record-keeping obligations, and to prevent fraud and misuse.

We use cookies that the site needs to work: one keeps you signed in, one holds your order while you shop, and one remembers a referral code if you arrived through an affiliate link.

We use Google Tag Manager and Google Analytics to measure visits and purchases. These set their own cookies. You can block or delete cookies in your browser settings; the site will still work, but you will need to sign in again.

Service providers that run parts of the business on our behalf: hosting, our database, email delivery, shipping carriers and label services, and analytics. They receive only what they need to do that job.

Affiliates whose code was applied to an order see that a commission was earned, not who placed it.

Authorities, where the law requires it.

We do not sell personal information.

Account and order records are kept for as long as your account is open and afterwards for as long as tax and record-keeping rules require. Analytics data is retained according to our analytics settings.

You can update your account details in Account settings. To request a copy of your data, or its deletion where we are not required to keep it, email support@avenza.bio.

Questions about this policy: support@avenza.bio.