Shipping policy

We ship to addresses within the United States only.

Orders whose payment is confirmed before 2pm ET on a business day dispatch the same day. Payments confirmed after the cut-off, or on a weekend or holiday, dispatch the next business day.

An order does not ship until its Zelle transfer has been received and matched.

Standard: $15, arrives in three to five business days.

Expedited: $25, arrives in one to two business days.

Delivery times are carrier estimates from dispatch and are not guaranteed.

Lyophilized material tolerates ambient transit for a domestic shipment. Temperature-sensitive items ship with phase-change packs and an in-transit temperature log.

Every order ships tracked. The tracking number is emailed when the label is created, and the shipment's progress is shown under Order history in your account.

Damaged or lost shipments are covered by our Returns & refunds policy. Please check the shipping address before ordering; a package sent to an address entered incorrectly cannot be redirected once it has shipped.